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Selecting a professional roofing contractor is one of the most important home improvement decisions you'll make. Your roof literally keeps the rain off your head, so you want qualified experts handling such an essential project. Before hiring any roofer, take the time to ask them key questions in person or over the phone.

So, what questions to ask roofing contractors when hiring? When hiring a roofing contractor, ask for proof of licensing, insurance, and references from past clients to validate their reputation. Also, inquire about the brands and warranties they offer, their project schedule, safety protocols, and whether they provide maintenance and repairs to establish their qualifications.

Doing your due diligence on the front end will help you hire the best contractor and get a roofing job done right. Here are 9 vital questions you should ask potential roofers before signing a contract.

1. How long have you been in business?

One of the most important questions to ask any roofing contractor is how long their company has been around. You'll want to find out exactly how many years they've been operating locally under the same business name.

An established contractor that has been working in your area for over 5-10 years is ideal. That suggests they have a proven track record you can dig into and have developed positive relationships with customers. Longevity also indicates they know how to do business in your local area and climate successfully.

Be wary of any roofer who is brand new or has switched up business names frequently. That can be a potential red flag for shoddy work or even a scam. Fly-by-night contractors may swoop in, do substandard work, and then disappear. Stick with seasoned local roofers who have years of satisfied customers and experience working on homes like yours.

2. Are you licensed and insured?

Any trustworthy roofing contractor should carry all required licenses and permits for your city and state. They should also be fully insured for liability and workers' compensation. Ask to see proof of their licenses and insurance certificates. That will protect you in case there are any injuries or property damage. No one wants an uninsured stranger falling off their roof!

3. Can I see some references or testimonials?

Any professional roofing contractor should be able to provide references from recent customers. Ask for a list of names and contact information you can reach out to directly to get candid reviews. Speaking with past clients gives helpful insight into the company's quality, timeliness, cleanup process, and customer service.

Try to obtain a mix of references - both new roof installations and repair jobs. Customers who had extensive roof replacements done are especially useful to gauge how the process went. But don't overlook repair references either, as even experienced roofers botch those at times.

The contractor will likely give you their happiest customers to call. While you expect positive feedback, also listen for any potential red flags the references may mention in passing. 

Checking multiple references helps establish a consensus opinion of the roofer's capabilities.

Testimonials and online reviews can provide additional transparency into the contractor's reputation. Balance glowing testimonials on their website with third-party review sites to get the full picture.

4. What roofing manufacturers do you use?

Not all roofing materials are created equal. You generally get what you pay for. Higher-quality manufacturers typically provide better warranties, too. Find out what brands the contractor recommends and see how long they guarantee those products. Going with a contractor who uses top-tier manufacturers helps ensure you’ll have a durable roof over your head.

5. Do you offer any roofing warranties?

When interviewing roofers, be sure to ask what warranties they provide on their work. Reputable contractors will guarantee their own labor for a certain number of years after a new roof installation. This separate workmanship warranty covers any leaks, defects, or issues caused by improper installation.

Many roofers offer a standard 1-year workmanship warranty. But some provide extended 5-year, 10-year, or even lifetime warranties on their craftsmanship. The longer the coverage timeframe, the more confidence it instills that the roofer stands behind the quality of their work.

Also, ask about manufacturer warranties on the roofing materials themselves. Quality shingles often come with at least a 30-year manufacturer’s warranty. Some premium brands offer 50-year or even lifetime material warranties. A trustworthy roofer will use top-tier materials backed by strong manufacturer guarantees.

Getting both workmanship and material warranties provides the best long-term coverage on your investment. Don't risk hiring a roofer who offers no guarantees.

6. How will you protect my home and property?

Installing or replacing a roof is a major construction project, so you’ll want to ask what precautions the contractor takes to safeguard your home and belongings. A professional, detail-oriented roofer will put protections in place around the work area.

Ask if they use a roofing tarp to catch fallen nails and debris. Magnetic nail sweepers should be used across the property to pick up stray nails that could puncture tires. Fence wrap, plywood ramps, and driveway padding can shield landscaping and concrete from damage.

Also, inquire about their cleanup process when the job is complete. A reputable roofer will sweep for nails, remove any roofing debris from the yard, and haul away all old materials. Taking photographs before and after the work demonstrates the care taken to restore the property.

A roofer who is vague about their protection plan will likely cut corners. Make sure to hire contractors who respect your home and surroundings.

7. When would you be able to start and finish the job?

Before signing any contract, get clear start and completion dates in writing from the roofer. A reputable company should be able to provide a reasonable timeline estimate based on the scope of work and their current workload.

Ask the contractor how far out they are booking and what factors could delay the projected schedule. Weather issues, permit delays, or material shortages could push the timeline, so know what contingencies are in place. The roofer should explain timing challenges upfront rather than leaving you waiting.

Be very wary of any contractor who makes vague promises about when they can start or dodges giving firm dates. Never provide full payment upfront if a roofer cannot commit to start and finish dates in a written contract. Legitimate roofers should be able to forecast accurately so you can plan around the roofing project.

8. Do you offer any roofing maintenance or repairs?

Even a high-quality new roof may eventually need repairs and tune-ups. Ask if the contractor handles roof maintenance costs, repairs, and inspections. Choosing a roofer who provides those services can save you the hassle of finding a new company later. Established roofers who do maintenance show they want to support you beyond the initial installation.

9. How environmentally friendly are your roofing methods?

Today, more roofers are using sustainable, eco-friendly practices that minimize waste and landfill debris. See if the contractor offers cool roofs, solar panels, recycled material, or other green solutions. Many provide robust cleanup and recycling of old shingles and flashings, too. Prioritizing sustainability shows the roofer cares about the planet and their customers' energy costs.

In Summary

Choosing the right roofing contractor for a new roof or repairs is a big decision. Asking the right questions upfront builds trust, clears expectations, and ensures you select qualified professionals. Taking the time to vet roofers on their experience, workmanship, safety record, and customer support will pay dividends for years after hiring them. Do your due diligence when meeting potential roofers in person or over the phone - and you'll feel confident you made the best choice!

About RC Roofing

RC Roofing has over 40 years of experience installing and repairing roofs in Rhode Island. Their team is fully licensed, insured, and uses top-quality GAF materials with warranties of up to 50 years. If you need a new roof or repairs, call us today at (401) 298-9936 for your free estimate.

FAQs

How do you interview a roofer?

When interviewing a potential roofer, ask how long they've been in business locally to gauge their experience level. Request to see proof of up-to-date licensing, insurance paperwork, and sample warranties to validate credentials. Ask for references from recent customers and before/after photos of past roofing projects to evaluate quality. Inquire about their timeline, safety protocols, and cleanup process to understand how they will care for your home. Discuss options for eco-friendly roofing materials and energy efficiency to align with your sustainability goals. Schedule estimates from at least 3 reputable roofers before deciding so you can compare key factors like pricing, approach, and professionalism.

What qualities should a roofer have?

A trustworthy roofer should have several years of experience successfully installing and repairing roofs in your local area. They should carry current licenses, insurance, and offer warranties backing their workmanship. Good communication skills, punctuality, and a professional attitude are key. The roofer should use high-quality materials from reputable manufacturers and explain all options to you. Safety is paramount - look for roofers who protect your home, property, and family during the project. Finally, cleanliness matters - choose a roofer who cleans up thoroughly when the job is done.